Privacy Policy
Effective Date: July 2, 2025
SKN Theory Chicago (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book appointments, or receive services from us.
1. Information We Collect
- Contact Details: Name, email, phone number
- Appointment Information: Services booked, preferences, notes
- Payment Details: Processed securely by Stripe (we do not store full card data)
- Health Information: Skin concerns, allergies, medications, medical history you choose to share with us
- Device/Usage Data: IP address, browser, page views, collected via cookies and analytics tools
2. How We Use Your Information
- To provide and personalize services
- To manage appointments and client records (via Mangomint)
- To process payments (via Stripe)
- To send confirmations, reminders, and promotional emails (via Klaviyo)
- To improve our services and website through analytics
- To comply with legal or regulatory obligations
3. Legal Basis for Processing
We process your data under the following lawful bases:
- Consent (e.g., for marketing and intake forms)
- Contractual necessity (e.g., to book and provide services)
- Legal obligation (e.g., to comply with health/safety laws)
- Legitimate interest (e.g., to improve service quality and security)
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Stripe: For secure payment processing
- Mangomint: For appointment scheduling and client management
- Klaviyo: For email and SMS marketing, if you opt in
- Other service providers (e.g., IT, email) under confidentiality agreements
- Authorities or legal representatives as required by law
5. Minors
We do not knowingly collect information from individuals under 18 unless a parent/guardian and/or licensed physician has provided explicit written consent. If we discover data was collected in error, we will delete it promptly.
6. Data Security
We use secure systems and industry-standard encryption to protect your information, including security features provided by Stripe and Mangomint. No system is 100% secure, but we strive to safeguard your data.
7. Retention
We retain your data only as long as necessary for the purposes outlined or as required by law.
8. Your Rights
You may request access, correction, deletion, or restriction of your personal information. To exercise any of these rights, contact us at legal@skntheorychicago.com.
9. Cookies
We use cookies and similar tools to track activity, improve functionality, and enable marketing. See our Cookie Policy for full details.
10. Governing Law
This Privacy Policy is governed by the laws of the State of Illinois.
11. Contact Us
Questions or concerns? Contact us at legal@skntheorychicago.com.
12. SMS Marketing & Data Use
SKN Theory Chicago may use your phone number to send SMS messages for appointment reminders, confirmations, promotional content, or abandoned cart messages. By opting in, you consent to receive text messages from us at the number provided.
- Opt-out: You can opt out at any time by replying STOP. Message and data rates may apply.
- Purpose: We use SMS messages to communicate important information about your bookings or provide special offers.
- Cart Abandonment Tracking: Our website uses cookies to help track items added to your shopping cart, including when you have abandoned your cart. This information may be used to send you cart reminder messages via SMS.
- Data Protection: SMS opt-in data and consent will not be shared or sold to any third parties. This includes text messaging originator opt-in data and consent, which will remain confidential and used solely for our communications.